Legal

Terms of Service

Effective May 4, 2026

Welcome to greatEvent. We are excited to have you visit us, but before you start using the site, we need you to review and accept these terms and conditions (“Terms”). These Terms define your and our legal obligations, so please read everything carefully.

If you do not agree to the Terms, you must not register for or use any of the services available on or through greatEvent.com (the “Website”). Your acceptance of these Terms remains effective as long as you use or access the services available through the Website.

Definitions

"You" or "Your": Means both you as an individual and any entity, business, or organization that you are authorized to represent.
"greatEvent," "We," "Us," or "Our": Means greatEvent Hospitality, LLC, a Maryland limited liability company that is the owner and developer of the Website.
"Booking Party": Means a Consumer or Planner who uses the Website to search for, request, or book an Event or related services.
"Consumer": Means an individual who uses the Website to search for, plan, request, or book an Event or related services for personal or other non-greatEvent business purposes.
"Planner": Means a meeting planner, event planner, wedding planner, or other professional who uses the Website on behalf of a client.
"Venue" or "Location": Means any hotel, conference center, event space, rental hall, or other physical space that offers event-related space through the Website, including its authorized employees, agents, and staff.
"Service Provider": Means any business or individual offering event-related services through the Website, including photographers, disc jockeys, videographers, planners, caterers, florists, and other similar service professionals, including their authorized employees and agents.
"Member": Means a Venue or Service Provider that has enrolled on the Website, claimed its listing, agreed to these Terms, and subscribes to greatEvent's paid services (including the Sales and Catering System and Real-Time booking).
"Event": Means any meeting, conference, wedding, gathering, or similar occasion hosted or planned using the Website.
"Real-Time Booking" or "RTB": Also referred to as "Instant Reservation" or "Instant Booking," means a booking request submitted through the Website by a Booking Party to a Member.
"Request" or "Referral": Means a submission of interest in booking an Event with a non-Member Venue or Service Provider.
"Execution": Means the formal completion of the applicable booking agreement between the Booking Party and the Venue or Service Provider. A binding contract forms only upon Execution.
"Services": Means all free and paid services offered through the Website.
"Total Revenue": Means the total amount reflected on the executed invoice or final billing issued by the Venue or Service Provider to the Consumer or Planner (or the Planner's client) for the Event and related services.

Subscribing and registering to use greatEvent; using our services

Booking Parties (Consumers and Planners): To use the Services, Consumers and Planners must register or enroll and accept these Terms.
Venues and Service Providers: Venues and Service Providers may join as a profile or claim an existing listing as Members. Only Members have access to Paid Services and RTB. All enrolled Venues and Service Providers must accept these Terms.
Right to Use Services: We grant you a limited, revocable, non-exclusive, non-transferable right to use the free Services until access is revoked. For Paid Services, the right continues only while you pay the applicable membership fee and remain in good standing.
Account Responsibilities: You must keep your contact information current, provide true and accurate information, and protect your login credentials. You are responsible for all activity under your account and must notify us immediately of any suspected compromise.
Planners: A Planner may submit RTBs or Requests only through their own account. By doing so, the Planner represents and warrants that they have full authority to act on behalf of their client. The Planner remains fully responsible for all activity conducted through their account. The financial and contractual relationship between the Planner and their client is solely between them and is outside the scope of these Terms.
New or Revised Services: Continued use of new or updated Services after posting constitutes acceptance.
Ownership: We own all intellectual property rights in the Website and Services. You may not copy, modify, or use them except as expressly authorized.

Website use and booking process

Search: Booking Parties may search for Venues and Service Providers using various criteria.
Real-Time Booking (RTB): Members may offer Real-Time booking. Contracts between Booking Parties and Venue/Service Providers can be managed through the greatEvent platform or outside the platform. greatEvent is not a party to the contract between the Booking Party and the Venue/Service Provider. Once a contract is executed, the Booking Party and Venue/Service Provider are solely responsible for fulfilling the obligations set forth in that contract, and greatEvent has no further role or liability with respect to such contract.
Requests/Referrals: For non-Members, Booking Parties may submit a Request. The Venue/Service Provider will receive the Booking Party's contact information and contact them directly.
Listing Management: Members and other enrolled Venues/Service Providers are responsible for maintaining accurate, up-to-date listings, including pricing, availability, photos, and terms.
greatEvent's Role: greatEvent is a marketplace and facilitation platform only. We are not a party to any booking contract between Booking Parties and Venues/Service Providers. We do not endorse or warrant any Venue, Service Provider, or Event.
Payments: We will process payment of commissions from the Venue or Service Provider.

Pricing, payments, commissions, audits and taxes

Membership Fees: Members must pay the monthly membership fee and any other fees set forth on the Pricing page of the Website.
Commissions: Members and other enrolled Venues/Service Providers must pay greatEvent the commission on qualifying bookings as set forth on the Pricing page. Commissions are calculated based on Total Revenue and are due within fifteen (15) days after the end of the booking/event period.
Audits: During your membership and for two (2) years thereafter, we (or a mutually agreed independent third-party inspector) may audit your relevant books and records upon reasonable notice to verify compliance with these Terms and the Pricing page. You must cooperate fully and retain all necessary records. If material non-compliance is found (including an undercharge of ten percent (10%) or more), you shall reimburse our reasonable audit costs and promptly pay any underpaid amounts.
Taxes: You are responsible for all applicable taxes associated with the Services and your bookings, unless you qualify for and document tax-exempt status.

Managing reservations, cancellations, and modifications

Cancellations and Modifications: Cancellations and modifications are governed primarily by the terms of the executed booking agreement between the Booking Party and the Venue/Service Provider. Venues are encouraged to work cooperatively with Booking Parties on alternatives when possible.

Data use and privacy

You grant us permission to use data you submit to operate, improve, and protect the Services. We will not sell personally identifiable information. We may create and use anonymized data for our own purposes. We will notify you in the event of a data breach affecting your account.

Confidential information

Each party agrees to protect the other's Confidential Information using reasonable measures for two (2) years after termination of use of the Services.

Your responsibilities

Your Responsibilities: You are responsible for investigating the Location to ensure that it is suitable for your Event. You are responsible for your own acts and omissions, as well as the acts or omissions of any of your Event guests.
Applicable Laws, Policies, and Standards: You and your Guests agree that you will treat Location staff and employees with respect, and will comply with all applicable laws. In addition, you and your Guests agree to comply with the policies and standards of the Location, and you agree that you will provide your Guests with any applicable policies and standards prior to the start of your Event.
Assumption of Risk: You and your Guests agree to the maximum extent permissible by law to assume the risks from your use of the Website and the Location, including any risks arising from your Event. In addition, holding an Event comes with inherent risks, including the possibility of death, disability, bodily injury, sickness or other risks, and you knowingly and freely assume those risks by choosing to host an Event at a Location.
Venues and Locations: Your Venue/Location must abide by and be available for the duration of all facilities and common areas in good condition and comply with all applicable laws and regulations, and deliver your space and related services as agreed with the Booking Party. You are responsible for the acts and omissions of your staff and contractors as required by law.
Service Providers: You must deliver your services professionally and as agreed with the Booking Party. You are responsible for the acts and omissions of your employees and agents, must comply with all applicable laws and regulations, and must maintain all required licenses, certifications, and insurance.

Platform security

Security Safeguards: We have invested in technical, physical and administrative safeguards to do our part to help keep your data safe and secure. While we've taken steps to help protect your data, no method of electronic storage or transmission over the Internet is 100% secure. We will notify you if there appears to be unauthorized access to your account and we may also restrict access to certain parts of our Services until you verify that access was by an authorized user.
Account Security Features: We may introduce security features to make your account more secure, such as two-step authentication. Depending on where you are in the world or what services you're using, we may require you to adopt some of these features. Where we make the use of security features optional, you're responsible for considering whether to use them, and you remain responsible for any consequences of not using those features. We strongly encourage you to use all optional security features.
Your Security Responsibilities: You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realize there's been any unauthorized use of your password or any breach of security to your account or email address linked to your account, let us know immediately.
Acknowledgement: You understand that you may be liable for any losses incurred by us or any other Member, Licensed User, or User due to an unauthorized party using your login information, password, or account. You acknowledge that we are not liable for any damage or loss arising from your failure to comply with your security obligations.

Maintenance, downtime, data loss, and suspension

Availability: We strive to maintain the availability of our services, and provide online support 24 hours a day. On occasion, we may require a period of downtime or restricted access due to usage limits, to maintain server security or integrity, or to perform maintenance on our Services. We try to minimize any such downtime or restricted access. Where planned maintenance or activities to maintain or improve the functioning of the website are being performed, we'll attempt to notify you in advance but can't guarantee it.
Access Issues: You understand that occasionally you might not be able to access our Services or your data for any number of reasons outside of our control, including, but not limited to disruptions or outages related to Internet or telecommunications access.
No Compensation: Whatever the cause of any downtime, access issues, or data loss, you understand that your only recourse is to discontinue using our Services.
Problems and Support: If you have a problem using our website, you can contact our support team by sending an e-mail to info@greatevent.com.
Modifications: We frequently release new updates, modifications and enhancements to our Services, and in some cases discontinue features. Where this occurs, we will try to notify you where practical (for example, by email, or within our services when available). Any updates, modifications, or enhancements are part of the Services, and are governed by the terms and conditions of these Terms.
Suspension: We may suspend your access to the Services for any of the following reasons: to prevent damage to, or degradation of, the Services; to comply with a law, regulation, court order, or other government request; if you breach any provision of these Terms; or to otherwise protect ourselves from legal liability. We may provide you with notice prior to, or promptly after, any suspension of Services, but are not obligated to. We will restore your access to the Services as soon as the event(s) causing the suspension have been resolved to our satisfaction. If we suspend your access to the Services, you remain liable for all membership fees up to the point of suspension, and you lose all rights with respect to the Services for the duration of the suspension.

Do's and don'ts

Feedback: We love it and may use any feedback you provide without restriction.
Using Our Services: You agree to use our Services for lawful purposes only, and in accordance with these Terms.
Other Things You Cannot Do, Ever: Undermine the security or integrity of our computing systems or networks; use the username and password of another Member, Service Provider, Planner, Licensed User, or User without the express permission and consent of that party; use our Services in any way that might impair functionality or interfere with other people's use; access any system without permission; introduce or upload anything into our Services that includes viruses, trojan horses, or other malicious code; use bots, crawlers, scrapers, or other automated means to access or collect data or other content from the website; publish, broadcast, or otherwise redistribute the Services; share or enter into our Services anything that violates any law or infringes on the rights of others; duplicate, modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, or extract the source code of any part of our Services; hack, circumvent, remove, avoid, or otherwise impede any security feature or technology of the website; license, resell, lease, or provide our Services to a third party in any way not expressly permitted in these Terms; impersonate, mock, or hold some any contact information or data accessed through our system; commit fraud or other illegal acts through our Services; and act in a manner that is abusive or disrespectful to any of our employees, partners, or other customers.

Termination

Termination by You: You can terminate your account at any time, by emailing info@greatevent.com.
Effect of Termination: If you terminate your user account we will remain liable for any outstanding balances owed to Locations in connection with Events.
Termination by Us: We may choose to terminate or suspend your membership at any time. We may also terminate or suspend your membership or access to all or any data immediately if: you breach any of these Terms and do not remedy the breach within 14 days after you receive notice of the breach; you breach any of these Terms and the breach cannot be remedied; or your conduct creates legal exposure, financial risk, or hardship to us.
No Refund: If you terminate your membership or we terminate your membership in accordance with these Terms no refund is due from us to you.
Data Retention: Once a user account is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a User, you may reactivate your account and once again access your existing data. We retain data in cases you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.
Survival: The provisions of the Data Use and Privacy, Confidential Information, Liability and Indemnity, Disputes, and Additional Items sections survive termination of these Terms for any reason.

Liability and indemnity

You Indemnify Us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our Services, the services or products available for booking through the website, or any other third-party service or product.
Disclaimer of Warranties: Our Services and all Location, Service Provider, Planner, and third-party services and products are made available to you on an "as is" basis. We do not endorse or warrant the quality, suitability, legality, safety, conduct, performance, skill, or existence of any Location, Service Provider, Planner, or other third-party service or product. Subject to the exclusion defined below, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability, and fitness for a particular purpose.
Limitation of Liability: Other than liability that cannot be excluded or limited by law, our liability to you in connection with our Services or these Terms, in contract, tort (including negligence), warranty, product liability, or any other legal theory, is limited as follows: we have no liability for your use of or reliance on any of the information, data, and/or materials provided through the Services that were generated or produced by a Location, Service Provider, Licensed User, Planner, User, or third party; we have no liability arising from your use of our Services for any indirect, special, incidental, or consequential loss of any kind; and in any case, our total liability to you is limited to the total amount you paid to Locations for events booked through the website in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.

Disputes

Most of your concerns can be resolved quickly and to everyone's satisfaction by contacting our support team. If we're unable to resolve your complaint to your satisfaction (or if we haven't been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve these disputes through binding arbitration to be held in Montgomery County, MD under the rules of the American Arbitration Association (AAA) instead of in courts of general jurisdiction. You and we agree that any dispute must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Additional items

Events Outside Our Control: We do our best to control what can be controlled. We aren't liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control, including any actions or inactions by Members, Service Providers, Planners, or Users, or actions or inactions by any third parties that impair or disrupt your connections to the internet, access to third-party services or websites, or the transmission of data.
Injunctive Relief: If you breach or threaten to breach any of these Terms related to Confidential Information, security, or any of the "Do's and Don'ts," we may be entitled to seek an injunction restraining you from breaching these Terms, in addition to any other rights or remedies we may have.
Notices: Any notice you send to us must be sent to info@greatevent.com. Any notices we send to you will be sent to the email address you provided us through your user account.
Exclusions: In some places, there may be non-excludable warranties, guarantees or other rights provided by law ("non-excludable guarantees"). These still apply — these Terms do not exclude, restrict, or modify them. But except for non-excludable guarantees and other rights you have that we cannot exclude, we're bound only by the express provisions made in these Terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).
Advertising: We have the exclusive right to offer and sell advertising, promotion, merchandising, or marketing services on the website. If we advertise on behalf of a Member, Service Provider, Planner, or third-party product or service on the website, that does not mean we endorse it, or that we think it is safe, effective, or appropriate for your purchase or use.
Publicity: We may identify Members, Service Providers, and Planners (but not Licensed Users or Users) as clients in our client listings, advertising, website, and other promotional materials.
Export Limitations: You must not use our Services in violation of any export or trade embargo laws that apply to you.
Relationship Between the Parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other Member, Service Provider, Licensed User, or User. You're solely responsible for resolving disputes between you and any other party.
Assignment: greatEvent may assign these terms, or any of our rights or obligations under these terms, without your prior consent. You may not assign these terms (or any of your rights or obligations under these terms) without our prior written consent.
Governing Law and Venue: These terms are governed by the law of the State of Maryland. If you want to bring any arbitration action related to these Terms or your use of the Services, the venue for the action must be located in Montgomery County, MD.
Other Documents and Policies Incorporated by Reference: There are other documents and policies that appear on the website and which may apply to your use of the website. Any applicable documents or policies are incorporated by reference into these Terms and become part of this binding legal agreement formed between you and us through your acceptance of these Terms.
Entire Agreement: Except as supplemented by other documents and policies that appear on the website and which apply to your use of the website, these Terms (including such documents and policies incorporated by reference) constitute the entire agreement between you and us regarding your use of the website, and supersede any and all prior oral or written discussions, communications, or agreements between you and us.
No Waiver: Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision, unless agreed to by us in writing.
Enforceability of Terms: If any part or parts of these Terms are unenforceable, we will ignore that part, but everything else will remain enforceable.

That's it. This is the entire agreement. Thank you for reading these Terms.